Subscriber information
TIES
Internet account subscriber information
TIES Internet account subscribers — including family members using the
account — are required to follow TIES acceptable use policy. Failure to do
so will result in cancellation of the subscription with no refund.
Login and password
Your login and password information is on the
label inside the CD mailer. You
will be asked to enter them when you configure the TIES software. You have
been assigned a password. Passwords should be kept confidential. Anyone gaining access to your password will be able to use your
e-mail and dial-up account.
TIES phone number
The phone number you will use when accessing
TIES is 651-765-8000.
Account limits
Your TIES subscription has unlimited hours of
connection time per month. You
and members of your immediate family may use your account. Use of your
account by someone other than yourself or immediate family members may
result in your service being terminated. Concurrent logins of the same account are not permitted. Unattended
use of your account (line camping) is strictly prohibited. Processes run
by your account must be run interactively. Unattended processes will be
terminated. Bots and spamming are not allowed.
Help line
TIES help line telephone support is available at 651-999-6250
from 8 a.m. to 7 p.m. Monday through Friday. Online help is available by sending e-mail to
help@ties2.net and on the web at
www.ties2.net/help.
Access to the Internet
TIES uses PPP (Point to Point protocol) access, which provides a user-friendly, graphical software interface; access to news
groups; ease of file transfer; and good e-mail capabilities. PPP access requires the following minimum workstation
configurations:
PC systems: Windows 2000 or better. To find this
information, go to Start / Settings / Control panel / System /
General.
Apple Macintosh: Version OS 8 or better. To find this
information, go to your Apple menu, choose "About this computer" or
"Mac."
Distribution
of account information
TIES does not sell or distribute names, phone numbers or
e-mail
addresses of our subscribers. All information is kept confidential.
Refund policy
Requests for refunds because the client is dissatisfied
with service must be made in writing to TIES Internet
Service Department and must state the reason for the dissatisfaction. The
balance of the contract will be refunded, less the nonrefundable
setup fee. The refund will be credited to the user's Visa or
MasterCard account when possible.
Requests for refunds because the client is moving out of TIES
service area must be made in writing to the TIES Internet Service
Department and must state the reason for the request. The balance of
the contract will be refunded, less a $15 cancellation fee. The
refund will be credited to the user's Visa or MasterCard account
when possible.
Refunds will not be granted for
nonuse by the subscribers unless reported technical problems prevent the
subscriber from using the service. All problems must be reported immediately to the TIES
Help Line.
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